FAQs

Frequently Asked Questions

Here are answers to common questions about apostilles, authentications, and our mail-in process. If you don’t see your question here, you can always upload your document and we’ll review your situation directly.

Apostille – Frequently Asked Questions

What is an apostille?

An apostille is a special certificate that confirms the authenticity of a public document so it can be recognized in another country that is part of the Hague Apostille Convention. It does not change the content of your document; it verifies the signature and authority behind it.

Which types of documents can receive an apostille?

Common documents include birth, marriage, and death certificates, school diplomas and transcripts, notarized powers of attorney, single-status affidavits, business documents, and certain court records. We review each document to confirm eligibility before you mail anything.

Do I need to notarize my document before getting an apostille?

It depends on the type of document. Vital records and certified court documents usually do not need notarization, but personal statements, powers of attorney, and many business documents do. During the review step we will tell you if your document needs notarization and how to do it correctly.

Can you apostille a photocopy or scan?

In most cases the apostille must be attached to an original or a properly certified or notarized copy, not a simple photocopy. In special situations, a notarized copy may be acceptable. We always review your upload first so we can advise you on the safest option.

Do I have to live in Texas to use your apostille service?

No. As long as your document was issued or notarized in Texas, we can usually help, even if you live in another state or overseas. We also assist with certain federal documents and authentications for non-Hague countries.

Authentication & Legalization – FAQs

When do I need authentication instead of an apostille?

Authentication (sometimes called legalization) is used when the destination country is not part of the Hague Apostille Convention. The process usually involves state or federal certification and then final legalization by the foreign embassy or consulate. We will confirm which path your document needs based on the country.

Can you help with embassy or consulate legalization?

Yes. For non-Hague countries we can guide you through the additional steps required after state or federal authentication and help you prepare your file for the consulate. Requirements vary by country, so we review your case and give you specific instructions.

Do you work with federal documents such as FBI background checks?

We can assist with many federal documents, including FBI background checks and certain U.S. government letters. These usually follow a different path through federal agencies and sometimes a consulate. Upload your document and tell us the destination country, and we’ll outline the steps for you.

Mail-In & In-Person Process – FAQs

Can I meet in person instead of mailing my documents?

In many situations, yes. However, all services begin with a quick document review online. Once we confirm that your document is eligible, we can let you know whether in-person drop-off, mail-in, or courier service is the best option for your case.

Is it safe to mail my original documents?

We understand that originals are important. That’s why we ask you to upload a clear copy first. After we review and approve your document, we provide detailed mailing instructions and recommend using a trackable service such as USPS Priority/Express, FedEx, or UPS. We notify you when your envelope arrives and when your processed document is shipped back.

How do I start the process?

The first step is always the same: upload a clear copy of your document through our Contact page. We review it, confirm whether you need an apostille or authentication, give you an estimated timeline and fees, and send you mailing or drop-off instructions. This prevents mistakes and saves you time.

How fast will you review my uploaded document?

Most documents are reviewed within 1–3 hours during business hours. Uploads sent after hours are reviewed the next business morning. We respond by email with your next steps and any questions we have about your situation.

Fees, Timing & Policies – FAQs

How much does the service cost?

Pricing depends on the type of document, whether it needs an apostille or authentication, how many documents you have, and whether rush service is required. After reviewing your upload, we will give you a clear quote that separates our service fees from government fees so you know exactly what to expect.

Are government fees included in your price?

Government fees (such as Secretary of State, federal, or consulate fees) are separate from our service fees and are paid before processing. We list these amounts clearly in your quote so there are no surprises.

Do you offer rush or expedited service?

In many cases, yes. Rush availability depends on current processing times at the Secretary of State, federal agencies, and consulates. When you upload your document, let us know your deadline and we will tell you what is realistically possible.

Are fees refundable if my plans change?

Once we begin processing, service fees are generally non-refundable because time and government costs are already committed to your file. If your situation changes, contact us as soon as possible and we’ll review your options case-by-case.

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