Frequently Asked Questions
Here are answers to common questions about apostilles, authentications, and our mail-in process. If you don't see your question here, you can always upload your document and we'll review your situation directly.
Apostille – Frequently Asked Questions
What is an apostille?
An apostille is a special certificate that confirms the authenticity of a public document so it can be recognized in another country that is part of the Hague Apostille Convention. It does not change the content of your document; it verifies the signature and authority behind it. See countries we serve →
Which types of documents can receive an apostille?
Common documents include birth, marriage, and death certificates, school diplomas and transcripts, notarized powers of attorney, single-status affidavits, business documents, and certain court records. We review each document to confirm eligibility before you mail anything.
Do I need to notarize my document before getting an apostille?
It depends on the type of document. Vital records and certified court documents usually do not need notarization, but personal statements, powers of attorney, and many business documents do. Our price calculator flags this automatically based on document type, and we confirm it during review either way.
Can you apostille a photocopy or scan?
In most cases the apostille must be attached to an original or a properly certified or notarized copy, not a simple photocopy. In special situations, a notarized copy may be acceptable. We always review your upload first so we can advise you on the safest option.
Do I have to live in Texas to use your apostille service?
No. As long as your document was issued or notarized in Texas, we can usually help, even if you live in another state or overseas. We also assist with certain federal documents and authentication for non-Hague countries.
Authentication & Legalization – FAQs
When do I need authentication instead of an apostille?
Authentication (sometimes called legalization) is used when the destination country is not part of the Hague Apostille Convention. The process usually involves state or federal certification and then final legalization by the foreign embassy or consulate. Check your country to see which path you need.
Can you help with embassy or consulate legalization?
Yes. For non-Hague countries we can guide you through the additional steps required after state or federal authentication and help you prepare your file for the consulate. Requirements vary by country, so we review your case and give you specific instructions.
Do you work with federal documents such as FBI background checks?
Yes. Federal documents follow a separate track through the U.S. Department of State in Washington, D.C. — not through Austin. This applies whether you need a straightforward federal apostille or a federal document authenticated for a non-Hague country. Our calculator prices this correctly either way.
Mail-In & In-Person Process – FAQs
Can I meet in person instead of mailing my documents?
In many situations, yes. However, all services begin with a quick document review online. Once we confirm that your document is eligible, we can let you know whether local pickup, mail-in, or courier service is the best option for your case.
Is it safe to mail my original documents?
We understand that originals are important. That's why we ask you to upload a clear copy first. After we review and approve your document, we provide detailed mailing instructions and recommend using a trackable service such as USPS Priority/Express, FedEx, or UPS. We notify you when your envelope arrives and when your processed document is shipped back. See the full mail-in process →
How do I start the process?
Get your real price first, then click through to start your request. Upload a clear copy of your document, and we'll confirm eligibility, fees, and timeline, then send mailing or pickup instructions.
How fast will you review my uploaded document?
Most documents are reviewed within 1–3 hours during business hours. Uploads sent after hours are reviewed the next business morning. We respond by email with your next steps and any questions we have about your situation.
Fees, Timing & Policies – FAQs
How much does the service cost?
You don't have to wait for a quote — use our price calculator to see your real, itemized total in under a minute, including government fees. Texas apostilles start at $199 all-inclusive; authentication starts at $375 plus government and embassy fees, which vary by country.
Are government fees included in your price?
Government fees (such as Secretary of State, federal, or consulate fees) are itemized separately from our service fee, so you see exactly what's going where. Our calculator breaks this down line by line — no bundled guessing.
Do you offer rush or expedited service?
For standard apostilles, our flat 5-business-day rate is already faster than most competitors' expedited tiers. For genuinely urgent cases, call or WhatsApp us directly and we'll tell you what's realistically possible.
Are fees refundable if my plans change?
Once we begin processing, service fees are generally non-refundable because time and government costs are already committed to your file. If your situation changes, contact us as soon as possible and we'll review your options case-by-case.
Ready to Get Your Documents Apostilled or Authenticated?
Fast, secure, and accurate document processing — handled by trusted professionals in Houston
- Trusted & Secure Document Handling
- Fast Processing with Clear Timelines
- Regular Updates Throughout the Process
- Full Chain-of-Custody Procedures
- Houston-Based Support + Nationwide Mail-In Service
- Embassy/Consulate Legalization for Non-Hague Countries
